STEHR Hospitality & Gaming has a proven history in delivering success to top NSW gaming hotels, clubs and groups. We conduct a comprehensive review of current operations and deliver a detailed plan to improve your venue’s turnover through key areas of opportunity.
Whether our clients request a total refurbishment of their gaming environment, 1-on-1 coaching of their key team members, or on-going advice on their gaming operation, our bespoke and comprehensive service will deliver results efficiently.
When our clients look to improve their business performance in the most timely and effective manner, it’s imperative they invest in the areas with the greatest return; Gaming! We assist them with the following;
- Develop and implement service strategies and expectations
- Train and develop key team members to deliver industry leading service standards
- Implement key gaming environment & floor plan improvements
- Ongoing management and advise on gaming performance
Acquisition & Operations
We provide a varied range of services to investors to ensure their acquisition or potential acquisition is optimized. We’re often engaged by investors to conduct due diligence on an asset to determine upside and validity of financials as well as required to oversee the operation of their asset, both short term and on-going management.
Guest Service Evaluations
Have you had an independent review of your customer service and offering? See your venue through the eyes of your guests.
Guest feedback is crucial to improving every business and often comes online via socials and the impact can be damaging. Our anonymous guest service evaluation is designed to provide neutral platform to evaluate your entire offering by customer service experts, not amateurs.
Our platforms provides venues with feedback to ensure your service is continually improving and our review with Management ensures action points are hands on and collaborative with your key team members and delivered to Front of House staff through the right channels.
Poor control of your venue’s liquor inventory will have huge implications on your bottom line. Our stock control venue’s inventory has proven a success for operators to regain control of their liquor inventory and improve their cost of goods.
STEHR Hospitality & Gaming provide an independent review designed to reduce your venue’s liquor costs, collaborate with your key team members on areas of improvement and allows Management to focus on the driving the top line of the business.
Our service includes:
- Regular stock counts, reporting and team review (weekly, fortnightly, monthly)
- End of Financial Year counts
- Opening and closing counts
Food & Beverage
One of the areas of opportunity we see in venues is the necessity to have detailed expectations for your team and ensuring they have the knowledge, skills and confidence to thrive in the service environment. If customer service is not consistent across all of your team, it’s not customer service. STEHR Hospitality & Gaming work with your Management to develop and implement expectations and procedures across your FOH teams.
We collaborate with your bar and kitchen leaders to ensure product knowledge is improved across your team and instil key disciplines which improve your staff training and on-boarding moving forward.
The number one asset in your business, is its people! We provide specialized HR support, on-boarding and guidance to protect your business develop your key team members. STEHR Hospitality & Gaming provides on-going support with;
- Employment Contracts
- Payroll Services
- Key Team Development
- HIGA Advice
- Recruitment & On-Boarding