One of the areas of opportunity we see in venues is the necessity to have detailed expectations for your team and ensuring they have the knowledge, skills and confidence to thrive in the service environment. If customer service is not consistent across all of your team, it’s not customer service. Stehr Hospitality & Gaming work with your Management to develop and implement expectations and procedures across your Front of House teams.
We collaborate with your bar and kitchen leaders to ensure product knowledge is improved across your team and instil key disciplines which improve your staff training and on-boarding moving forward.
From Our Industry Partners
“I have known Ben and recommended his services to operators for over 5 years with great confidence and success. Ben continues to impress with his professionalism and comprehensive knowledge to all wagering and understands the impact that executing wagering facilities correctly will have on the broader business.”
PHIL PAGE • SENIOR WAGERING BUSINESS PARTNER, TABCORP
Get A Quote Today
We’d love to hear from you to discuss your hospitality venue and requirements. Call us on 0401 003 536 or submit an enquiry below.